Bay Bounce FAQ

Q: Does the price include delivery and setup?
Yes. Our pricing includes delivery, setup, and pickup for locations within 15 miles of our warehouse. Tax is not included in the price shown.

For locations outside this service area, additional delivery fees may apply.

Q: Are there any hidden fees?
No. Our pricing includes delivery, setup, and pickup within 15 miles of our warehouse.

Additional charges may apply for:

Sales tax

Optional damage waiver

Delivery locations outside the 15-mile service area

Setup on hard surfaces that require special anchoring

Deliveries or pickups outside our standard service hours

Any applicable charges will be shown during the booking process.

Q: What surfaces can inflatables be set up on?
Inflatables can typically be set up on:

Grass (preferred)

Concrete

Asphalt

Turf

The setup area must be flat, clean, and large enough for the inflatable and required safety clearance.

Some surfaces may require special anchoring or sandbags, and additional setup fees may apply.

Once equipment is installed, it cannot be moved for safety reasons.

Q: What if the inflatable does not fit in my yard?
Each item page lists the exact space required for setup, including room for stakes, blowers, and safety clearance.

We recommend measuring your setup area before booking.

If the setup area does not meet the required space or access conditions upon delivery, we may not be able to install the equipment.

Q: Can you set up at parks?
Yes, but it is the customer's responsibility to confirm the park allows inflatable rentals and that the site meets setup requirements.

Before booking, please confirm:

The park allows inflatable rentals

Any permits or insurance requirements

Adequate space for the equipment

Electrical power availability or generator needs

Vehicle access for delivery and setup

Many parks require permits and insurance documentation, so checking in advance helps avoid issues on the day of your event.

Q: Does the standard 6-hour rental time include setup time?
No. Our team arrives early to set up the equipment so you receive the full rental time to enjoy your event.

Q: Do you deliver to other cities?
Yes. Our pricing includes delivery, setup, and pickup within 15 miles of our warehouse.

For locations outside this service area, an additional delivery fee may apply depending on distance. Please contact our office for a quote.

Q: Do the inflatables need to stay plugged in the entire time?
Yes. A blower keeps air in the inflatable the entire time it is in use. If unplugged, the unit will deflate.

A standard 110-volt outlet must be within 50 feet of the blower. We provide heavy-duty extension cords when needed.

Q: How big are the bounce houses?
Most of our bounce houses are approximately 15' x 15', which is slightly larger than many standard units.

Please review the space requirements listed on each item page, as some inflatables require additional room for:

Stakes

Blowers

Safety clearance

If you are unsure whether a unit will fit in your yard, we recommend measuring the space beforehand.

If your yard has stairs, slopes, or multiple levels, please contact our office to discuss setup options.

Q: Are there special requirements for larger inflatables?
Yes. Larger inflatables require:

At least 4 feet of access width for delivery

A clear path to the setup area

Adequate space for the unit and safety anchoring

Some units can weigh up to 650 pounds, so access and space are important.

Q: Can I see a copy of your contract and safety rules?
Yes. A copy of our Safety Rules and Rental Agreement is available on our website and during the booking process.

Q: Am I responsible if the equipment gets damaged?
Customers are not responsible for normal wear and tear.

However, customers may be responsible for damages caused by:

Failure to follow safety rules

Negligence

Improper use of equipment

Replacement costs for inflatables or blowers can be significant, which is why we review safety rules during setup.

Q: How do I make a reservation?
Reservations can be made online 24/7 through our website, or by calling our office during business hours.

A credit card is required to complete an online reservation.

Q: How far in advance should I reserve?
As early as possible. Availability changes daily and we cannot hold equipment without a reservation.

We can only complete a limited number of deliveries each day based on staffing, trucks, and locations.

Booking early helps guarantee your event date and equipment selection.

Q: What are your payment and cancellation policies?

All reservations require a deposit.

Orders under $300 require a $1 reservation deposit

Orders $300 or more require a 10% deposit

The remaining balance is due prior to delivery and will be charged to the card on file the week of the event.

We accept:

Visa

MasterCard

Discover

American Express

Business checks may be accepted with prior approval.

Cancellation Policy

Deposits are non-refundable, but payments may be applied as a rain check valid for one year.

Cancellations more than 7 days before the event receive a full rain check

Cancellations within 7 days may forfeit the deposit unless weather prevents safe operation

Weather Policy

Living in Florida, we understand that weather can affect events.

If weather conditions prevent safe operation, you may cancel and receive a rain check valid for one year.

Once our crew leaves the warehouse for delivery, the order is considered in progress and full payment is required.

Inflatables should not be operated in winds above approximately 15 mph or during severe weather.

Q: How long can I rent the equipment?
Our standard rental period is up to 6 hours.

Delivery and pickup times are not counted toward your rental time.

Overnight and multi-day rentals may be available for many items. Please contact us for details.

Note: Inflatables should not be used after sunset unless proper lighting is provided.

Q: When will my rental be delivered?
We typically begin deliveries at 8:00 AM and ensure equipment is set up before your scheduled start time.

Pickup begins at your scheduled end time and may extend into the evening depending on routing.

If your equipment is delivered early, you receive free play time before your rental period begins.

Priority delivery options may be available for events that require a specific setup window.

Q: Are you insured?
Yes. Bay Bounce is fully insured.

We can provide a certificate of insurance upon request for parks, schools, or other venues that require it.

Customers are responsible for supervising participants and ensuring all safety guidelines are followed during use.

Q: Is there a minimum order amount?
Yes. The minimum order amount for delivered rentals is $150.

Q: What optional add-ons are available?

Damage Waiver

For 7% of your rental total, you may add a damage waiver that covers accidental damage during normal use.

This does not cover intentional damage, theft, Silly String, permanent marker, or excessive cleaning fees.

This option is available during the checkout process.

Q: What are the setup requirements?

Site Access

There must be a clear access path from our vehicle to the setup area.

Minimum 3 feet wide for bounce houses

Minimum 4 feet wide for larger units

Stairs, steep slopes, or obstructed paths may prevent setup.

Site Conditions

The setup area must be:

Flat

Clear of debris and pet waste

Large enough for the equipment and safety clearance

Our crew does not prepare or clean the setup area.

Ground Surface

Grass is preferred, but concrete or other hard surfaces may be acceptable.

Dirt or rocky surfaces may result in a minimum $100 cleaning fee.

Once equipment is installed, it cannot be moved.

Adult Presence

An adult must be present during delivery to:

Direct the setup location

Review safety instructions

Sign the rental agreement

Q: How much power is required?
Inflatables require a standard 110-volt outlet within 70 feet of each blower.

Each blower should ideally have its own electrical circuit.

If power is unavailable, generators may be rented.

Customer-supplied generators must provide at least 3500 running watts per outlet required.

Q: Is the equipment supervised?
The rental price does not include an operator.

Customers must provide responsible adult supervision.

Event attendants may be hired for an additional fee to monitor equipment or assist with larger events.

Q: Are your inflatables clean and safe?
Yes. Safety and cleanliness are top priorities.

All equipment is:

Cleaned and disinfected between rentals

Inspected before each setup

Manufactured by reputable inflatable manufacturers

Q: How many children can use a bounce house at once?
Capacity depends on the size of the riders and the inflatable.

Most standard bounce houses accommodate approximately:

6–8 small children (around age five)

For older children, the number of riders should be reduced.

For safety, riders should be similar in size and age.

Some inflatables are not recommended for adults, while larger obstacle courses and slides are suitable for teens and adults.

Q: What staffing options are available?

We offer optional event staffing.

Attendants
Monitor individual rental items and ensure proper use.

Supervisors
Oversee all rented equipment at an event and help coordinate volunteers or attendants.

All staff wear Bay Bounce uniforms.

Q: May I tip the crew?
Tipping is always appreciated but never required. If you feel our team did a great job, they will certainly appreciate the gesture.

Still have a question?

📧 LetsJump@baybounce.com
📞 727-385-3025